Providing valuable service means much more than low price; it means providing our long distance customers with a level of service that always meets or exceeds their expectations. That's why Southern Illinois Electric Cooperative and the other electric cooperatives of Southern Illinois have entered into a new partnership for long distance and other services with TransWorld Network.
TransWorld Network (TWN) is a service oriented organization that partners with over 100 electric cooperatives across the country to provide long distance, toll-free and calling cards at a substantially lower rate than we are able to offer alone. In addition, they offer several billing and payment options, including automatic bank withdrawal and credit card billing. A summary of our new per minute rates is as follows:
| Service | TransWorld Network |
|---|---|
| Inter Calling | 4.9 cpm |
| Intra Calling | 4.5 cpm |
| Calling Card | 9.5 cpm |
| Toll Free Inter | 4.9 cpm |
| Toll Free Intra | 4.5 cpm |
| Ebill | 4.5 cpm intra/inter |
| Moving Rebate | $5.00 on first invoice |
In addition, we still offer a toll free number without any additional monthly charge. Also, electric cooperative members and other long distance customers who prefer to receive an electronic bill instead of a monthly paper invoice, may select an E-Bill option with credit card payment which reduces the state-to-state rate to 4.5 cents per minute.
If you are tired of paying too much for long distance service, just give us a call at 1-800-807-1837 and a customer service representative will assist you in switching to our TWN long distance program.
Click here if you would like to print out an application form or click here to apply on-line at our TWN site.
FREQUENTLY ASKED QUESTIONS:
What are the taxes and other regulatory charges that will appear on my bill?
Besides the regular state and county taxes, additional charges are as follows:
- Residential Accts - no PICC charges
- Business Accts - Single line = no PICC charges.
- Business Accts: Multi-line = PICC charge $2.75 per line, per month (including the first line).
All accounts include a federal excise tax of 3% of all calls.
All accounts are subject to a Regulatory Recovery Fee, which will appear as a line item on your invoice. This fee includes charges for certain state and federal regulatory fees. The Regulatory Recovery Fee for Southern Services and associated cooperatives is 9.9%.
What is the minimum call duration?
- Residential - 30 sec with 6 sec increments
- Business - 18 sec with 6 sec increments
- International - 1 minute with 30 sec increments
If I have monthly credit/debit card billing, when will my credit card be billed?
- 15 Days after the billing date cycle.
Will you contact my current LD provider and terminate my service?
- No. We will contact your local service provider and request that your long distance calls be sent to us. After you are confirmed with our service then we will send out a welcome packet and calling card out to you. Upon receipt of the welcome packet, it is suggested that you call your previous carrier and ensure your account is completely closed out.
Will you pay for any switching costs incurred?
- Yes, your local phone company may charge you a switching fee (typically $8.00-$10.00) to change your Intralata and Interlata to TWN. Please pay your local phone company and send TWN a copy of that bill. TWN will credit your long distance account for the same amount. Breach of contract costs does not apply.